Refund & Return Policy 

WHAT IS YOUR RETURNS POLICY?

By placing an order, it means you accept our terms and conditions . We ensure that all our products are made with the finest materials and utmost quality.  

All our wigs are made custom at the time of purchase and we can only offer refunds on black wigs.Coloured units are not refundable 

For hygiene purposes we suggest a wig cap when trying on wigs .

Any item that has been altered chemically or physically no longer qualifies for an exchange or refund. This includes but is not limited to:

• The wig must have its tag.

• The wig must not be coloured, styled, bleached, washed, brushed or combed. 

• The wig must not have been worn. The lace in front of wig must not be cut. The wig must not be in contact with any food

   smells, smoke, hair spray or perfume.

  
  

  
  

  COLOUR DISCLAIMER: KINDLY NOTE THAT DESPITE OUR EFFORT TO PROVIDE CORRECT IMAGES OF EACH WIG,  THE COLOUR OF THE WIG MAY BE SLIGHTLY DIFFERENT DUE TO PHONES / COMPUTER SCREENS. A wig with slightly different colour than shown on screen will not be classified as faulty.

  
  

  ITEMS ELIGIBLE FOR REFUNDS

  
  

  
  

  For accepted returns, refund  will only be applied where a returned unit has been thoroughly inspected by our team

  will not take responsibility for any damage caused to the unit. We will return the product back to you.  Where there is a defect with your unit you must   contact our customer service team within 72 hours of receiving the product. Item must be in original condition, unworn, lace uncut, tags intact and wig must be unaltered in anyway. Please ensure the lace is uncut when trying out the unit. Failure to meet the above conditions will result in the returns being sent back to the customer.   

  
  

  We process all refunds within 7-10 working days of receiving returned items. This may take longer during busy periods. An email confirmation will be sent confirming we received the returned item and we are processing your refunds.

  Please note: refunds may take up to 10 working days to clear depending on your card issuer or bank.

CANCELLATIONS
Cancellations can only be accepted within 24hrs of placing your order.